PRIVACY

The Emotional Shift™ respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how The Words of My Soul LLC, operating The Emotional Shift™ (“Company,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects personal information when you visit our website, submit a form, communicate with us, or purchase our products.

1. Information We May Collect

Depending on how you interact with The Emotional Shift™, we may collect information such as:

Contact information, including your name, email address, telephone number, and other information you voluntarily provide.

Emotional Shift information, including information you voluntarily provide about how you are currently feeling, how you prefer to feel, feedback about your experience, ratings, written responses, and testimonial permissions.

Purchase and transaction information, including products purchased, transaction history, billing information, purchase date, and payment status.

Payment-card information may be processed directly by our payment processor rather than stored by us in full.

Technical and usage information, which may include IP address, browser type, device information, pages visited, referring pages, approximate location, cookies, and website interaction data.

Communications, including messages, customer-support requests, form submissions, and other communications you send to us.

2. How We Use Personal Information

We may process personal information to:

- provide products and digital access you purchase;

- process and administer transactions;

- deliver order confirmations and customer communications;

- respond to customer-support requests;

- personalize or administer Emotional Shift experiences;

- process feedback and testimonials where permission has been provided;

- operate, maintain, secure, and improve our website;

- understand website and product usage;

- prevent fraud, misuse, or security incidents;

- maintain appropriate business and transaction records;

- comply with tax, accounting, regulatory, and legal obligations; and

- send marketing communications where we have an appropriate legal basis to do so.

3. Legal Bases for Processing

Where the GDPR or similar laws apply, our legal bases may include:

Performance of a contract — when processing is necessary to complete a purchase, provide a digital product, or administer your customer relationship.

Consent — when you voluntarily agree to particular processing, such as certain marketing communications or uses of testimonials.

Legitimate interests — where reasonably necessary to operate, protect, analyze, and improve our business and services, provided those interests do not override your rights.

Legal obligations — where processing is necessary to satisfy accounting, tax, regulatory, or other legal requirements.

HighLevel's current guidance likewise identifies consent, contractual obligations, and legitimate interests as typical legal bases and provides mechanisms for tracking them.

4. Emotional Information You Choose to Share

The Emotional Shift asks users questions such as how they are feeling and how they prefer to feel.

You choose what information to provide.

These responses are used to administer the experience, understand requested Emotional Shift paths, communicate with you where appropriate, and improve our offerings.

Please do not use our forms to submit medical records, diagnoses, emergency information, or other information that is unnecessary for the Emotional Shift experience.

5. Payments

Purchases may be processed by third-party payment providers.

Payment providers may collect and process payment information according to their own privacy practices and legal obligations.

We may receive transaction information such as your name, email address, product purchased, transaction amount, payment status, and transaction identifiers without receiving your complete payment-card credentials.

6. Service Providers

We may use service providers to operate our business, including providers supporting:

- website hosting and customer relationship management;

- payment processing;

- digital-product delivery;

- email communications;

- analytics;

- cloud storage;

- automation; and

- security and fraud prevention.

These providers may process personal information on our behalf or for their own legally defined purposes as necessary to provide their services.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential website functionality, preferences, analytics, security, and other permitted purposes.

Where applicable law requires consent before using non-essential cookies or similar technologies, we will request that consent.

8. Marketing Communications

Where permitted by law, we may send communications regarding The Emotional Shift™, new paths, products, resources, or related information.

Where consent is the applicable legal basis, you may withdraw that consent at any time.

Marketing emails will provide an unsubscribe mechanism where required.

Transactional communications relating to purchases, account access, security, or requested services may still be sent when necessary to fulfill the applicable transaction or service.

9. SMS and Mobile Information

If we offer SMS/text-message communications and you separately opt in, we may use the telephone number you provide to send the communications described at the point of consent.

Mobile information and SMS consent will not be sold or shared with third parties for their own marketing or promotional purposes.

You may withdraw from marketing text messages using the opt-out instructions provided with those messages.

This separation is useful if you later implement U.S. A2P messaging. HighLevel currently requires publicly accessible Privacy and Terms pages and specifically calls out appropriate treatment of SMS opt-in data and consent.

10. Sharing Personal Information

We do not sell personal information.

We may disclose information to service providers and processors where reasonably necessary to operate our website, process transactions, deliver products, communicate with customers, maintain security, or otherwise conduct the activities described in this Policy.

We may also disclose information where required by law, legal process, regulatory obligation, or where reasonably necessary to protect legal rights, safety, or security.

11. International Data Transfers

Because The Emotional Shift™ operates online and may use service providers located in multiple countries, personal information may be processed outside the country in which you reside.

Where applicable data-protection law requires safeguards for international transfers, we will rely on appropriate lawful transfer mechanisms.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing products and services, maintaining transaction and business records, resolving disputes, enforcing agreements, and satisfying tax, accounting, regulatory, and legal obligations.

Different categories of information may therefore have different retention periods.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on where you live, applicable law may provide rights concerning your personal information.

These may include rights to:

- request access to personal information;

- request correction of inaccurate information;

- request deletion in appropriate circumstances;

- restrict or object to certain processing;

- receive certain information in a portable format;

- withdraw consent where processing is based on consent; and

- lodge a complaint with an appropriate data-protection authority.

The availability and scope of these rights depend on applicable law. EU data-protection guidance recognizes rights including access, correction, deletion, portability, objection/restriction, and protections concerning certain automated decisions.

To submit a privacy request, contact:

[email protected]

We may need to verify your identity before fulfilling certain requests.

15. Children's Privacy

The Emotional Shift™ website and products are not intentionally directed to children where parental or guardian consent would be legally required for the processing involved.

We do not knowingly seek to collect personal information from children in violation of applicable law.

16. Third-Party Links

Our website or products may contain links to third-party websites or services.

Their privacy practices are governed by their own policies, and we encourage you to review those policies when leaving our website.

17. Changes to This Privacy Policy

We may update this Privacy Policy as our products, technology, business practices, or legal obligations change.

The current version will be posted on this page with its latest revision date.

18. Contact Us

Questions, requests, or concerns regarding this Privacy Policy may be directed to:

The Words of My Soul LLC
The Emotional Shift™
Email: [email protected]
Website: theemotionalshift.com